Opsgenie Licensing

On March 4, 2025 Atlassian announced that Opsgenie would no longer be available for purchase, effective June 4, 2025.

Existing customers are able to continue using Opsgenie, without interruption,  until the end of support on April 5, 2027 . Opsgenie customers have until this date to move their data and configurations to Jira Service Management.

All Opsgenie customers are impacted by this announcement. Key dates to be aware of:

Opsgenie end of sale - effective June 4th, 2025: As of this date, customers are no longer be able to purchase or sign up for Opsgenie. This applies to purchases directly from Atlassian (on atlassian.com or from the Atlassian sales team) and purchases from partners and resellers. Plan upgrades and downgrades are no longer available. Customers are still able to purchase additional seats until the end of support effective date on April 5, 2027. Renewals continue to be allowed, so long as the subscription term concludes before the end of support effective date of April 5, 2027.  

Opsgenie end of support - effective April 5th, 2027: On this date, access to Opsgenie will be shut off, the product will no longer be accessible, and any customer data in Opsgenie that has not been moved to Jira Service Management will be deleted. You can learn more and access resources for planning you move here.

We accept all major credit cards including Visa, Mastercard, Discover, and American Express. Purchase orders and offline payment options (check, bank transfer) are available for annual subscription plans. Please contact us for details.

To move to an annual payment plan, the Opsgenie account owner will log into the Opsgenie account and complete the following steps:

• Select the Settings icon

• Select Subscriptions

• In the Billing box, select Annual

• Enter the number of Users needed

• Select the appropriate Plan Type and click Change

You’ll be prompted to provide payment details to convert the subscription to annual.

After the Opsgenie account owner logs into their account, they will:

Select Settings > Billing > Billing Information > Add a Card.

The Opgenie account owner can locate invoices from within the Opsgenie account. Once logged in:

• Select Subscriptions > Invoices

To update the Invoice recipient, the Opsgenie account owner can navigate to Settings > Billing > Billing Information > Edit your Billing Address.

There are two different user structures in Opsgenie: Responder Users and Stakeholder Users.

Each user who needs to view, receive notifications, act on the alerts/incidents, and make configurations would need to have a Responder User license.

Stakeholder licenses are for users who just need to be notified for the ongoing incidents and follow their status. Stakeholder users can be notified of issues through email and mobile push, but do not have access to receive notifications via SMS.

Stakeholder Users are available for free and included in the Enterprise plan. Only the Responder Users are counted as a user in our per-user pricing.

For the Essentials plan which has limited resources, once you reach your monthly SMS/voice resource limits, we will send you an e-mail. You will be charged for the extra resource usages from that point, which are given above in the details section. 

For the Free plan, you cannot get additional resources if you reach your monthly limit.

There is a $10 monthly fee for each incoming call number that is not included in your plan. If your plan does not include minutes, or if you exceed your plan minutes, each call is charged at $0.10 per minute for calls forwarded to the U.S. or Canada and $0.35 per minute for calls forwarded to all other destinations. 

Standard and Enterprise accounts include an incoming call number and 100 minutes of incoming calls to US/Canada destinations.

There is no pre-set limit on SMS & voice notifications for Standard & Enterprise Plans. However, international SMS & voice notifications can be terribly expensive, particularly in some parts of the world. If Opsgenie determines that the usage is abnormal or unreasonable, we reserve the right to move the customer to a usage-based plan. For any questions, please contact support.

Yes, we support SMS notifications to every country and voice notifications to over 170 countries. Click here to view the full list of supported countries.

The Opsgenie account owner can cancel the subscription at any time by navigating to Settings > Subscriptions > Cancel. This will convert the subscription to a Free plan.

If you wish to permanently delete your Opsgenie data, select Delete Account. This will permanently remove all of your account information, and you will no longer have access to your Opsgenie account. It may take up to two days for the account to be deleted entirely.